Policies
Please review the policies below. You will be asked to accept them before completing your reservation.
Terms and Conditions
By reserving a display with Entry in Season Co., you agree to these terms. Services are scheduled based on product availability, weather, and route conditions. Prices are listed in US dollars and are subject to change until a reservation is confirmed by payment. Applicable travel fees and sales tax are displayed before payment.
Privacy Policy
Entry in Season Co. collects your name, contact details, installation address, and access instructions solely to deliver and schedule your service. We do not sell your personal information. Payment is processed securely by our payment provider; we do not store card details. Photography permission is honored per your selection.
Cancellation and Refund Policy
Because each display requires advance product purchasing, preparation, and route scheduling: Cancellations made 14 or more calendar days before the first day of the reserved installation window are eligible for a full refund. Cancellations made 7–13 calendar days before the installation window are eligible for a 50% refund. Cancellations made fewer than seven calendar days before the installation window are nonrefundable. Approved refunds will be returned to the original payment method. If Entry in Season Co. must cancel and cannot offer a reasonable rescheduled date, the customer will receive a full refund.
Fulfillment and Installation Policy
Customers reserve an installation window rather than an exact arrival time. Entry in Season Co. may adjust schedules because of weather, product availability, safety concerns, traffic, or route conditions and will communicate material changes. The entrance must be safe, accessible, and reasonably clear before arrival. Customers are responsible for providing accurate address, parking, gate, guardhouse, and access information. Contactless installation is available when property access has been confirmed.
Natural Product and Substitution Policy
Pumpkins, gourds, hay, and plants are natural and perishable. Colors, sizes, shapes, textures, stems, and varieties will vary. Published quantities are approximate. Equivalent substitutions may be made based on quality and seasonal availability while preserving the package's overall size, appearance, style, and value. Minor natural markings are not considered defects. Damage or significant spoilage present at installation must be reported with photographs within 24 hours so Entry in Season Co. can evaluate an appropriate resolution.
Weather and Care Policy
Florida heat, direct sunlight, standing water, pests, storms, and customer handling can shorten the life of natural materials. Entry in Season Co. cannot guarantee that every natural item will remain in the same condition through a particular date. Customers should follow the provided care instructions and avoid moving stacked pieces. If severe weather makes installation unsafe, Entry in Season Co. may reschedule the service.
Removal Policy
Removal is included only when it has been purchased and confirmed on the customer's order. Customers select an available pickup window rather than an exact pickup time. The display must remain accessible. Decorations belonging to the customer should be removed or clearly identified before the pickup window. Entry in Season Co. may dispose of, compost, donate, or otherwise repurpose collected natural materials when practical, but no particular disposal destination is guaranteed unless confirmed in writing.
Photography Permission
Customers may grant or decline permission for Entry in Season Co. to photograph and use images of a completed entrance. Declining permission does not affect service. When permission is granted, Entry in Season Co. will not identify the homeowner or publish the street address, and will crop or blur visible address numbers whenever practical.